- Above Ground Pool Cleaners
- Pressure Side Cleaners
- Robotic Pool Cleaners
- Suction Side Cleaners
- Automatic Pool Cleaner Accessories
- Booster Pumps
- A & A Manufacturing
- Aquabot Pool Cleaner Parts
- AquaStar Pool Cleaner Parts
- Baracuda Pool Cleaner Parts
- Blue Devil Pool Cleaner Parts
- Blue Square Manufacturing
- Caretaker Cleaning Parts
- Hayward Pool Cleaner Parts
- Kreepy Krauly Pool Cleaner Parts
- Master Pools
- Paramount
- Pentair Pool Cleaner Parts
- Polaris Pool Cleaner Parts
- Poolvergnuegen Pool Cleaner Parts
- Red Leopard Pool Cleaners Parts
- SmartPool Pool Cleaner Parts
- Zodiac Pool Cleaner Parts
- Pool Vacuum Accessories
- Pool Parts
- Automatic Chlorinator
- Brushes
- Chemical Test Kits and Strips
- Floating Dispensers
- Hoses
- Nets
- Outdoor Living
- Pool & Spa Covers
- Pool Thermometers
- Pool Safety
- Salt Water Zinc Anodes
- Pool Tools
- Pool Toys & Games
- Pool/Spa Chemicals
Welcome to our testimonials page. If you would like to share your experience fill out our form.
05/4/2016
fantastic service, I messed up my order and they got me what I needed, Super !!
- Jack VandeStreek (Longwood, FL)
04/19/2016
I have ordered parts from pool vac before with no problems. Will always use them.
- John f. (Florida)
Very easy to figure out the parts I needed to repair our pool vac cleaner. Fast receipt of the parts. Would definitely order again.
- KIM HICKMAN
05/22/2015
Quick and reliable service to Australia
- Terry
05/22/2015
Awesome customer service
The pool parts team worked with me over the phone to help find the right parts to rebuild an automated pool cleaner. Awesome help and a fair price!
- Tony
04/22/2015
Great Company To Do Business With
Great prices and fast delivery. Parts were what they described and were all genuine Hayward.
- ALBERT GONELLA
04/22/2015
Good Job
We easily found the parts we needed, ordered and received them promptly. Wonderful way to do business!
- L HANNA
03/26/2015
Professional service
The courier let them down (non-arrival of parts to Australia after more than a month). When contacted, they had replacements to me within three days with no fuss.
- Barry Chatterton
03/12/2015
Great service!
I've had good experiences either by dealing with them on the phone for advice or online. Really fast delivery of parts. Thanks
- STEVE ISRAEL
03/12/2015
parts enquiry
I asked for a shipping cost to Australia & a reply was sent very quickly. Would highly recemmend PoolVac as have purchased previously without hassle.
- Bill Ross
03/12/2015
Excellent service
I was really happy with my order, the products were half the price and delivered to my door within a week.
I would not hesitate recommending this site to my friends. very very happy.
- Jeffery Sewart
03/11/2015
5 star seller
I have ordered from PoolVacParts a number of times now. On all occasions the communication has been excellent and the postage times very acceptable (considering I live in Australia).
I will continue to use PoolVacParts for the excellent range of products and prices they offer.
- Paul Ridding
02/28/2015
Our first experience with PoolVacParts was hassle free.
Recieved the part we needed in good time and condition. We'd use them again.
- ESTELLE ODLE
02/25/2015
Good Service - Great Price
Ordered a Pentair Vac-Mate Filter box and basket online. Received in Australia on time ... exactly as specified on their website. Most satisfied
- Jeff Raymond
02/09/2015
Replacement of parts for my Pool Shark cleaner
All of the replaced parts work fine. I had to replace them because they either wore out or broke. Much cheaper than taking it to my local Pool Shark dealer. The parts are cheaper at A. Z. plus they give you a nice little discount.
02/05/2015
An excellent customer focussed company
02/04/2015
Pool Pats
Catalog descriptions were accurate. Ordering and shipping a breese.Package arrived when promised. Definitely use this shop again.
- LAWRENCE BRADLEY
02/04/2015
kreepy krawley Shark parts
Great price, shipped out faster and delivered than expected.
Thanks guys!
- DANIEL CURRAN
02/04/2015
First a hiccup then a great outcome
I ordered a part for my Zodiac T5, but when it arrived it was not what I expected. Unfortunately the picture of the part on the web site was some what ambiguous. This issue was resolved through a series of e-mails and the experience dealing with Steve Holt was a pleasant one.
- Chris FISHER
02/04/2015
Curteous and professional
I spoke to a sales rep who was very curteous and helpful then went to their website to order - the prices were fair and sent quickly
- SCOTT MILLER
02/01/2015
GREat Value
ORDER was shipped out fast and website was good !
- Michael Pietroboni
01/28/2015
Great service and parts. Infact I continue to do business with this company often. Especially at this time of season getting the pool ready.
- RICK TOWNSEND
01/07/2015
I found your service outstanding and would have no hesitation in recommending your company to others.
The Pool Cleaner is by far the best cleaner I have had for my pool. I had the pool put in thirty five years ago, tried various automatic pool cleaners over that time and none of the others are in the same league as this one.
- Peter McKee
01/06/2015
Your service to Australia is second to none one
You can use pool vac service with confidence, I have used them in the past and continue to use them in the future
- Tony Turner (Sydney Australia)
01/06/2015
Parts for my Great White Pool Cleaner
I have used this vendor several times and have had great success with getting the parts in a timely manner...even when using snail mail. Prices are competitive and most of the time the least expensive. I would recomend this vendor to other looking for quality - low cost pool parts.
- Stephan Andriuk
01/06/2015
Great Prices. Fast Delivery.
I ordered several parts to rebuild my Polaris. The parts were much cheaper than any local supplier. All parts arrived promptly, all parts were as I ordered them, and everything fit.
- DANIEL TITUS
12/31/2014
Fast Service
I have purchased several replacement parts from PoolVacParts. The selection process is easy and all parts have been delivered on time and in good shape.
- GARY
12/24/2014
Getting a pool vac in shape
I got the parts to fix my Barracuda MX8 in 2 days and at a very reasonable price. The tracks and some gears had worn out over the years on the pebble surface of the pool. I searched the internet for the necessary parts and found determined that PoolVac Parts was the best choice. My vac operates like new now
- JOHN RECHE
12/23/2014
Great customer service
Great customer service, I was notified by phone why the shipment would be late because of a backorder on one of the pieces. This was appreciated.
- DENNIS SEELEY
12/23/2014
Great Experience
I have been able to easily order parts for my Pentair Jet Vac several times. It has been great doing business with PoolVacParts.com and helps me keep my pool operating well. Thank you!
- ROB UNHOLZ
12/03/2014
Very helpfull and knowledgeable staff!
I ordered and received the correct part I needed for my Aquabot Cleaner with help from the staff. It arrived quickly as promised.
- BIJAN KAMDJOU
12/02/2014
Great supplier of hard to find parts in Australia.
Excellent prices and very reasonable freight from USA to Australia. Will use again for all requirements for Polaris pool cleaner..
- Alex Cvetko
12/02/2014
Delivered as promised...
Satisfaction was guranteed and I got it!
- SAM CARSON
11/22/2014
Great little worker
The pool vac we bought is so far fantastic, it just goes around pool getting job done leaving bottom if pool nice and clean, our pool gas a few ledges and steps that are a bit tricky for the cleaner but it's just a minor hitch that doesn't bother yes too much. The product came via parcel post on time and the price was excellent, we recommend this product totally
- Kerrie Pelham
11/22/2014
even called me before shipping...
Amazingly they had the part I needed in stock. Even better, I was given a courtesy call inquiring about the fact that I ordered two of the same part. You see, someone figured I messed up, called me to confirm (which saved me a few bucks), modified my order right then and there, and I received my parts shortly thereafter. Now that's what I call good attentive service. Top notch business with top notch people. Best regards
- DOUG COUGHLIN
11/22/2014
even called me before shipping...
Amazingly they had the part I needed in stock. Even better, I was given a courtesy call inquiring about the fact that I ordered two of the same part. You see, someone figured I messed up, called me to confirm (which saved me a few bucks), modified my order right then and there, and I received my parts shortly thereafter. Now that's what I call good attentive service. Top notch business with top notch people. Best regards
- DOUG COUGHLIN
11/21/2014
Speedy delivery
They have everything I need for my Hayward pool vacuum and other stuff that cost twice as much in my local pool supplier. Yes I would recommend to family and friends
- JOE A RODRIGUEZ
11/21/2014
Great Customer Service
They didnt have what I ordered. Customer service called the same day and explained what I could get in replace. Shipping was fast. Would purchase again from this company.
- SUSAN BAKER
11/20/2014
Excellent, only wish for much better ship rates to Australia.
I had a US trip planned so I arranged for purchased Pool-parts to be sent to my US office. This worked extremely well. Great prices
- Paul J Symons
11/20/2014
Great VAC
I am in Australia and i bought a pool vac from USA arrived quickly and intact and is a great device even does the walls ...amazing service and product..
- Paul Hariison
11/04/2014
Perfect experience!
PoolVacParts provided advice for the purchase of a number of parts for my Zodiac MX8. All the parts were shipping in a timely manner, were the correct parts, and fixed my pool vac. Thanks!!
- B Smith
10/25/2014
CORRECT PARTS FAST
CORRECT PARTS AS FAST AS POSSIBLE...
POOL VAC WORKS LIKE NEW!
- STEPHEN ALLAN BROWN
10/21/2014
Finally, a solution to my problem,,,
I have a Sand-shark pool vacuum and have returned it to Pinch-a Penny several times complaining that it didn't work properly. After charging my to replace the gear kit and seal flaps, it was still not working. Finally I decided to buy the base because the rubber fingers were worn down. I went to Pinch-a-Penny to buy and they wanted $149.00 plus tax!!!! After checking on line I discovered the same part for $81.50 + $7.95 shipping. No brainer. Very satisfied with the price and service.
- KEVIN GARVEY
10/20/2014
What a Star
I have never had a pool vac that works as well as the Pool Cleaner.
- Richard Hoppe
10/20/2014
easy
what you want at the right price delivered to your door - how easy is that!
- James Twentyman
10/19/2014
BOOM! The parts were delivered.
Looked at the parts list on their website, ordered what I needed and Boom! they were delivered. No fuss, no muss, and hassle free. Gotta love service like that.
- TOM PELTOMA
10/19/2014
I'm from Australia, had never heard of this company but there was a link from an ebay search so i tried it and couldn't be more pleased.
I purchased some parts for our Polaris pool cleaner (hose lengths, fittings, leaf bag) which had needed replacement due to normal wear and tear. I had not heard of this company before but the prices seemed very good (mind you, anything from a real Australian store can seem expensive when you scout the web). The freight from USA to AU was around US$30 which was also great. The shipment arrived after about 2.5 weeks, well packed and as ordered. Exactly what I'd asked for so for me so a perfect score!
- Andrew
10/18/2014
Faster than a speeding bullet
I was super surprised by the PoolVacParts speed of service: the site was easy to navigate, choices were clearly illustrated and explained, checkout and buying were a breeze, and the parts arrived well ahead of the 5-7 business days window that standard shipping implies. I will keep my vintage pool sweeper alive a bit longer by buying replacement parts! Cheaper than the $400 plus these things go for nowadays.
- HARRY E KISKER
10/18/2014
Quality Parts delivered on time!
I've been buying my pool repair parts from PoolVacParts for quite some time now. They always deliver on time & have great prices to boot!
- BOB SURRATT
10/17/2014
Great Company
A very pleasant company to do business with. I ordered the wrong part and they exchanged it no questions asked for a full refund and then shipped the right part with a discount. Will do business with them again
- HOWARD HARTMAN
10/17/2014
The best of both the internet and brick and mortar shopping
This is the best option for shopping for pool vac parts. So many internet retailers give you a good price, but you have to pay shipping and wait a few days. Or you could go retail and pay and arm and a leg. With PoolVacParts, you order on-line, get the low internet price, and pick it up in the store the next day - no shipping! Best pool parts buying experience I have ever had.
- JAMES CURTIN
10/17/2014
Great co to work with
Pump came promptly, cost was right great experience
- Dan Baugh
10/12/2014
Excellent pricing
Took a long time to get the order, but in the end, totally happy and would use again.
- MICHAEL LIND
10/08/2014
pool vacum parts
Needed ring for Diver Dave, had picture of part, good price, was shipped really quickly
- JOHN
10/08/2014
Easy to order, prices were exceptional and delivered quickly.
Will order from them again for all my pool needs!
- ROBYNN MARA
10/08/2014
Excellent customer services
Their website is easy to navigate and had everything I was looking for. I was looking for parts to be sent overseas and had not problem receiving them. Would recommend them to anyone who who is looking for excellent customer services .
- ELLEN RYAN SCARPELLO
10/07/2014
Great service
I was able to find the part I needed on site. It came quickly and I am happy with the service.
- C. Mangan
09/18/2014
Pefect and easy
Parts fit perfect, installed in less than 5 minutes and I was back in business.
- DENNIS
09/18/2014
Fast delivery, easy to understand parts diagrams.
Great web parts seller! I highly recommend for all pool vacuum parts!
- JAMES WESTALL
09/18/2014
Polaris parts received.
My old Polaris works like a new one after receiving the parts from PoolVacParts. My older was filled perfectly and the prices were better by far than the local pool stores.
- HAROLD SLOAS
09/01/2014
Easy, affordable, and quick service
Don't go to your local pool store shop online and save money.
- BRAD SEELEY
08/31/2014
Great service, easy to understand website
After struggling to find parts for my MX8 pool cleaner in Australia I ordered to drive direction motors from the website. All Australian companies had quoted me near double the price with a 4-6 weeks waiting list. I had them delivered at my house within two weeks! There blue prints of the pool cleaners made identifying the parts I needed easy. I will certainly be using them again!
- Liam Farrington
08/30/2014
creepy yea, creepy crawler
Good,prompt service. No problems.
- ALLAN MANN
08/30/2014
Top! Pro and fast
They contact me to be sure if the good part for my MX8
I give us the serial and they verify if it Wash good
- Frederic
08/30/2014
On Target
Received what I ordered timely. In general pool parts are overpriced but theirs was comparatively fair.
- Shumandu
08/17/2014
Good Supplier
I ordered from them two times, with speedy delivery the first time, but a delay on the second order. I emailed them questioning the delay and received a phone call the next day explaining the problem was with a back ordered part. They sent the partial and the back ordered parts were delivered soon after. I'm happy. Their prices are good and they actually make phone calls.
- BOB CRUMLEY
08/16/2014
Better prices, good delivery, Poolvacparts.
I've had two orders now with Poolvacparts, and both have been at better prices than Amazon, and with the correct part, not a bogus look-alike. Also, their standard delivery is excellent. Very pleased with my dealings with them.
- EDWARD WIMMERSTEDT
08/16/2014
Easy to work with and timely delivery
Your company fulfilled my needed parts, They shipped and arrived timely, I will use your company again if such a need comes up. By the way, the pricing was good too.
- JEFF S DOWLING
08/16/2014
Good prices, know legible employees and fast delivery
I needed a partcleanthe. the customer service rep listened, understood, and two days later I was installing the correct new part on my pool cleaner. they solved my problem quickly and tHe 40 guests at my luau had a clean pool.
- DONALD BOSWELL
08/16/2014
excellent customer service, this keeps peopel coming back
I was extremely happy with the customer service that I received when I had a question. they went above and beyond!!
- DAVE C
08/15/2014
At cost and on time as advertised
Best internet price and timely delivery
- MICHAEL ARTUSO
08/15/2014
fare prices and fast shipping = Great people to do business with.
I needed parts for my HAYWARD NAVIGATER pool cleaner. I went online looking for a reasonable price and found these people, they had the parts in stock and priced right so I placed the order. The parts arrived in just a couple days and fit just right. They were easy to install and working just fine.
- GARY NEVILLE
08/15/2014
I will order true you guys again
100% Satisfied
- MILTON OLIVENCIA
07/26/2014
Fantastic price and service!!!
Ordered a vacuum pool cleaner online. Received a discount price and In 4 days it was delivered. Great product great service!!!
- ROBERT HEITMAN
07/26/2014
good price with a fast delivery to Sydney Australia
The price was better than any local suppliers could offer and the pool cleaner arrived within the advised time frame. If the exchange rate remains favourable for Australia then I would have no problem using this company again.
- Kevin Lewin
07/25/2014
Great Service!
Not a whole lot to say. Found my replacement part, placed my order, received it in a timely manner, fixed my pool vac and it's back in service doing its job cleaning my pool. Will definitely use this website for parts again.
- CHERYL KOOIMAN
06/30/2014
fast good and right
I will buy from them again
- BRIAN YOUNG
06/16/2014
How all businesses should be run
Ordered goods online to ship to Australia , received a courtesy email with a tracking number from a Faith, and a week later the goods where on my door step , no fuss , no errors just good bloody service !
- CeeEmm
06/13/2014
Great price.
I used to buy replacement hoses at retail stores. Your price is less than a half.
- WENCHI LEU
06/12/2014
Great service at competitive prices
I ordered parts to pretty much rebuild my pool vac entirely. A new vac (Barracuda T5) would have been $325 - $350. By ordering $90 of parts from PoolVacParts.com, and 15 minutes work, my Barracuda is all but brand new!
Fast shipping too. Really, if you own a pool vac, this is the place for you when the sun and chemicals eat the life out of your vac.
- DAN TENWINKEL
06/12/2014
Easy and Quick
The right part at the right price.
- DAVID KEEFE
06/12/2014
Perfect Fit
Product was quickly delivered and fit perfectly.
- CECIL LOFTIN
06/12/2014
The type of service I expect - great
The service was very good on both occasions I ordered. On the second time I had input the wrong address on the form. The shipping person at the store made the extra effort to contact me to get the correct address to speed up the delivery. I would use this retailer again and recommend to my friends.
- JOHN LOWE
06/12/2014
This company has GREAT customer service.
I needed a testing kit for for small stream discharge. The one I ordered did not meet the criteria I needed. The employee I spoke with spent time researching and calling Taylor to help me figure out what I needed. I will use this company again and recommend it highly.
- JEANETTE
06/12/2014
A company that cares about its customers and reputation!
My order was delayed by European customs, and Poolvacparts refunded the shipping cost, even though the fault was not theirs!
- Alec McDougall
06/12/2014
Great Service
Great Service the whole transaction was quick and easy. Great products and a great value!
- TIM WENZEL
06/12/2014
All good,
These guys supplied and delivered the Pool Parts to AUSTRALIA as promised and inside the time suggested.
- Dennis Anderson
06/12/2014
A+++ TRANSACTION
THANKS !!! GREAT COMMUNICATION
- BRONWYN A CONDO
06/12/2014
Easy, Fast
Very fast, Very Easy parts arrived as expected.
- SorryHoss
06/12/2014
Great experience. Received the items I ordered on time and with no hassle.
Great experience. Received the items I ordered on time and with no hassle.
- Vincenzo Sanzari
05/21/2014
excellent service with fast shipping
Ordered from and delivered to Brisbane Australia very quickly. The pool cleaner was safely packed and tracked. Staff promptly responded to my enquiry emails.
I would be happy to recommend them..
- John W
05/06/2014
Order received quickly & was as ordered.
would order from them again.
- ROSEMARIE PELL
05/06/2014
Fast, Efficient Service was a nice change of pace
Researched, ordered the parts and received a good price all in a matter of a few minutes. The parts arrived as advertised in good condition and my vacuum is running like new again. That s all I ask for these days
- RAY STRATTON
05/06/2014
PoolVacParts were very helpful, returned telephone calls, and provided expert advice.
I called PoolVacParts to ask for advice before ordering replacement parts for my Hayward Shark Vac. The employee with the most experience was not in. They took my name and telephone number. My call was returned promptly. I was given advice that proved accurate. I will return to PoolVacParts when I need advice and parts.
- RONALD A SMITH
05/05/2014
good seller, good products, fast service
very recomendable
- ROBERTO SANZ
05/04/2014
Good experience
Had the parts I needed with a price that I could live with, what more can you ask?
- SCOTT RHINEHART
05/03/2014
Superb service. Delivered very fast.
I was running out of time because I was getting back to my country and they delivered the package so fast that it arrived just on time.
- Laura Veronica Miras
05/03/2014
Website easy to use, delivery quick and perfect
I found exactly what I needed very easily on the website. The parts shipped the next day and were delivered quickly. Perfect experience!
- CHRIS HARGROVE
05/03/2014
Speedy delivery
The part was perfect and had no problem with it or replacing the old part. Your delivery was very quick--much quicker than what was given as the expected delivery date! Thanks
- RICHARD P STYMANS
05/03/2014
Good service and supply at the right price
Had no problems with sully and delivered in a timely fashion all the way to Australia.
- Chris Hodsdon
05/03/2014
Great prices and lots of parts.
This company is a good one. I had to return a part and they did it with no hassle what so ever.
- RUSS GIARDINO
05/02/2014
Right parts; right on time.
Parts were easy to locate, easy to order, and arrived in a timely manner.
- JOE MOODY
05/02/2014
Great prices and delivery charge
Shipped and delivered quality product in a timely manner at a great price and no nonsense freight. Sincere thanks for the way my order was handled and delivered.
- JERRY BORQUE
05/02/2014
Fast delivery! !
Thank you guys for getting my item to me so quickly! My Item was as described!!
- AMANDA
05/02/2014
good products
very good products I will buy again and recommended....
- ARISTIDES ROSADO
05/02/2014
quick and reliable service
Items were easy to find and purchase on the website. Arrival was ontime and replacement was great.
- ROBERT PEDERSEN
05/02/2014
Excellent service
- LUIS SILVA
05/02/2014
Very simple and cheaper than local store.
I would recommend to a friend. Very simple and cheaper than our local store.
- VINCENT GIACOLONE
05/02/2014
Good company.
I have bought many things from this compay. Always reasonable prices and fast dilivery.
- Martin Handegard
05/02/2014
Saved me $$$
So Happy I found this vendor! They were a lot less than my local pool servicing company. Received unit in 2 days. Quality internet purchase experience. I've found a new pool parts supplier.
- EDWARD R PATRICK
05/02/2014
Easy ordering and quick delivery
Company had a a large selection of parts to choose from and ordering was simple. Outstanding service-would highly recommend.
- ALAN SHAPIRO
05/02/2014
Very nice experience.
Great to deal with. I had to wait a couple weeks for one part that was not in stock. They did a great job of contacting me when it came in, and even shipped it to me for free because of the delay. Highly recommend.
- MARK D
05/02/2014
Exactly what I wanted for a far better price than my local pool suppy store!
I went to Leslie's Pool Supply and they wanted over $100 for the part I ordered from PoolVacParts.com for $31 total after shipping! The part arrived quickly and was exactly as I ordered. I couldn't be happier and I will definitely check PoolVacParts.com before I ever buy anything from a local pool store again!! Thank you so much for saving me money!
- BRET FRIEDRICH
05/02/2014
Promp Service
The pool parts come as ordered and worked!!!
- BARBARA PECCE
04/15/2011
I placed an Order last week, and right after placing it, I realized I forgot to order one of the parts I needed. I went back online and ordered the additional part knowing that due to my mistake, I would have two shipping charges. When my order arrived, both orders were shipped together and I was only charged one shipping charge. That speaks truly of your desire to take care of the customer. You are now on my favorites list for parts, and I just placed another order today.
Thank You,
Ed V. (Ocoee, FL)
02/22/2011
02/22/2011
Hello Jeremy:
Thank you again for all your assistance with helping me find the correct pool parts I needed. I received the order today all looks good, I will have them installed on Saturday.
You really went out of you way to assist me and I wanted to make sure you knew I appreciated it; this day and age it seems like there is no customer service out there, but your company and yourself are the best.
Please if you are not your boss, pass this on to your manager!
Thank you we will be ordering from you again!
Cheryl
02/08/2011
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Outstanding online supplier.
Many thanks
Michael
Australia
02/07/2011
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Very easy transaction. Great customer service and very quick relies to email questions. Shipped to Australia and goods arrived in tact as ordered. Also great after sales service. Thankyou. Glenn. NSW Australia.
01/24/2011 Muchas por gracias por vuestro excelente servicio ,es ahora la tercera o cuarta vez que he encargado productos en vuestra empresa y cada una de las veces ha sido mas que correcto tanto si ha habido algun detalle que no cuadraba ,en cuyo caso la reaccion ha sido inmediata con un mail expicativo,asi como envios ,cobros ,o servicio postventa,y por no hablar de rapidez en el envio.
Por todo lo cual no puedo mas que aconsejar vuestros servicios a mis compaņeros de la zona en la que yo trabajo Sin mas mis cordiales saludos.
Vicente Reche
alicante Espaņa
01/04/2011
Jaime
Thank you for your response to my enqiry regarding non delivery of my order.
I am pleased to report that order was delivered yesterday (4th January), problem resolved.
I am impressed with your standards of service, noting in particular your willingness to send another unit free of charge if it didn't turn up. It is heartening to know that some companies take the time and make the effort to ensure that customers are looked after.
I look forward to dealing with you again should the need arise, - Thank you.
Regards
Bill
Queensland 4504, Australia
12/15/2010
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: My first purchase over the Internet from Overseas. Couldn't have been happier with the high level of service. Easy of purchase. Quick dispatch of parts. Delivery tracked all the way online. Product delivered in excellent condition.
Thank you. Would not hesitate to recommend you to anyone.
Kind Regards
Ken
NSW
Australia
Thanks,
P W Linzy
Tucson, AZ
fantastic service, I messed up my order and they got me what I needed, Super !!
- Jack VandeStreek (Longwood, FL)
04/19/2016
I have ordered parts from pool vac before with no problems. Will always use them.
- John f. (Florida)
Very easy to figure out the parts I needed to repair our pool vac cleaner. Fast receipt of the parts. Would definitely order again.
- KIM HICKMAN
05/22/2015
Quick and reliable service to Australia
- Terry
05/22/2015
Awesome customer service
The pool parts team worked with me over the phone to help find the right parts to rebuild an automated pool cleaner. Awesome help and a fair price!
- Tony
04/22/2015
Great Company To Do Business With
Great prices and fast delivery. Parts were what they described and were all genuine Hayward.
- ALBERT GONELLA
04/22/2015
Good Job
We easily found the parts we needed, ordered and received them promptly. Wonderful way to do business!
- L HANNA
03/26/2015
Professional service
The courier let them down (non-arrival of parts to Australia after more than a month). When contacted, they had replacements to me within three days with no fuss.
- Barry Chatterton
03/12/2015
Great service!
I've had good experiences either by dealing with them on the phone for advice or online. Really fast delivery of parts. Thanks
- STEVE ISRAEL
03/12/2015
parts enquiry
I asked for a shipping cost to Australia & a reply was sent very quickly. Would highly recemmend PoolVac as have purchased previously without hassle.
- Bill Ross
03/12/2015
Excellent service
I was really happy with my order, the products were half the price and delivered to my door within a week.
I would not hesitate recommending this site to my friends. very very happy.
- Jeffery Sewart
03/11/2015
5 star seller
I have ordered from PoolVacParts a number of times now. On all occasions the communication has been excellent and the postage times very acceptable (considering I live in Australia).
I will continue to use PoolVacParts for the excellent range of products and prices they offer.
- Paul Ridding
02/28/2015
Our first experience with PoolVacParts was hassle free.
Recieved the part we needed in good time and condition. We'd use them again.
- ESTELLE ODLE
02/25/2015
Good Service - Great Price
Ordered a Pentair Vac-Mate Filter box and basket online. Received in Australia on time ... exactly as specified on their website. Most satisfied
- Jeff Raymond
02/09/2015
Replacement of parts for my Pool Shark cleaner
All of the replaced parts work fine. I had to replace them because they either wore out or broke. Much cheaper than taking it to my local Pool Shark dealer. The parts are cheaper at A. Z. plus they give you a nice little discount.
02/05/2015
An excellent customer focussed company
02/04/2015
Pool Pats
Catalog descriptions were accurate. Ordering and shipping a breese.Package arrived when promised. Definitely use this shop again.
- LAWRENCE BRADLEY
02/04/2015
kreepy krawley Shark parts
Great price, shipped out faster and delivered than expected.
Thanks guys!
- DANIEL CURRAN
02/04/2015
First a hiccup then a great outcome
I ordered a part for my Zodiac T5, but when it arrived it was not what I expected. Unfortunately the picture of the part on the web site was some what ambiguous. This issue was resolved through a series of e-mails and the experience dealing with Steve Holt was a pleasant one.
- Chris FISHER
02/04/2015
Curteous and professional
I spoke to a sales rep who was very curteous and helpful then went to their website to order - the prices were fair and sent quickly
- SCOTT MILLER
02/01/2015
GREat Value
ORDER was shipped out fast and website was good !
- Michael Pietroboni
01/28/2015
Great service and parts. Infact I continue to do business with this company often. Especially at this time of season getting the pool ready.
- RICK TOWNSEND
01/07/2015
I found your service outstanding and would have no hesitation in recommending your company to others.
The Pool Cleaner is by far the best cleaner I have had for my pool. I had the pool put in thirty five years ago, tried various automatic pool cleaners over that time and none of the others are in the same league as this one.
- Peter McKee
01/06/2015
Your service to Australia is second to none one
You can use pool vac service with confidence, I have used them in the past and continue to use them in the future
- Tony Turner (Sydney Australia)
01/06/2015
Parts for my Great White Pool Cleaner
I have used this vendor several times and have had great success with getting the parts in a timely manner...even when using snail mail. Prices are competitive and most of the time the least expensive. I would recomend this vendor to other looking for quality - low cost pool parts.
- Stephan Andriuk
01/06/2015
Great Prices. Fast Delivery.
I ordered several parts to rebuild my Polaris. The parts were much cheaper than any local supplier. All parts arrived promptly, all parts were as I ordered them, and everything fit.
- DANIEL TITUS
12/31/2014
Fast Service
I have purchased several replacement parts from PoolVacParts. The selection process is easy and all parts have been delivered on time and in good shape.
- GARY
12/24/2014
Getting a pool vac in shape
I got the parts to fix my Barracuda MX8 in 2 days and at a very reasonable price. The tracks and some gears had worn out over the years on the pebble surface of the pool. I searched the internet for the necessary parts and found determined that PoolVac Parts was the best choice. My vac operates like new now
- JOHN RECHE
12/23/2014
Great customer service
Great customer service, I was notified by phone why the shipment would be late because of a backorder on one of the pieces. This was appreciated.
- DENNIS SEELEY
12/23/2014
Great Experience
I have been able to easily order parts for my Pentair Jet Vac several times. It has been great doing business with PoolVacParts.com and helps me keep my pool operating well. Thank you!
- ROB UNHOLZ
12/03/2014
Very helpfull and knowledgeable staff!
I ordered and received the correct part I needed for my Aquabot Cleaner with help from the staff. It arrived quickly as promised.
- BIJAN KAMDJOU
12/02/2014
Great supplier of hard to find parts in Australia.
Excellent prices and very reasonable freight from USA to Australia. Will use again for all requirements for Polaris pool cleaner..
- Alex Cvetko
12/02/2014
Delivered as promised...
Satisfaction was guranteed and I got it!
- SAM CARSON
11/22/2014
Great little worker
The pool vac we bought is so far fantastic, it just goes around pool getting job done leaving bottom if pool nice and clean, our pool gas a few ledges and steps that are a bit tricky for the cleaner but it's just a minor hitch that doesn't bother yes too much. The product came via parcel post on time and the price was excellent, we recommend this product totally
- Kerrie Pelham
11/22/2014
even called me before shipping...
Amazingly they had the part I needed in stock. Even better, I was given a courtesy call inquiring about the fact that I ordered two of the same part. You see, someone figured I messed up, called me to confirm (which saved me a few bucks), modified my order right then and there, and I received my parts shortly thereafter. Now that's what I call good attentive service. Top notch business with top notch people. Best regards
- DOUG COUGHLIN
11/22/2014
even called me before shipping...
Amazingly they had the part I needed in stock. Even better, I was given a courtesy call inquiring about the fact that I ordered two of the same part. You see, someone figured I messed up, called me to confirm (which saved me a few bucks), modified my order right then and there, and I received my parts shortly thereafter. Now that's what I call good attentive service. Top notch business with top notch people. Best regards
- DOUG COUGHLIN
11/21/2014
Speedy delivery
They have everything I need for my Hayward pool vacuum and other stuff that cost twice as much in my local pool supplier. Yes I would recommend to family and friends
- JOE A RODRIGUEZ
11/21/2014
Great Customer Service
They didnt have what I ordered. Customer service called the same day and explained what I could get in replace. Shipping was fast. Would purchase again from this company.
- SUSAN BAKER
11/20/2014
Excellent, only wish for much better ship rates to Australia.
I had a US trip planned so I arranged for purchased Pool-parts to be sent to my US office. This worked extremely well. Great prices
- Paul J Symons
11/20/2014
Great VAC
I am in Australia and i bought a pool vac from USA arrived quickly and intact and is a great device even does the walls ...amazing service and product..
- Paul Hariison
11/04/2014
Perfect experience!
PoolVacParts provided advice for the purchase of a number of parts for my Zodiac MX8. All the parts were shipping in a timely manner, were the correct parts, and fixed my pool vac. Thanks!!
- B Smith
10/25/2014
CORRECT PARTS FAST
CORRECT PARTS AS FAST AS POSSIBLE...
POOL VAC WORKS LIKE NEW!
- STEPHEN ALLAN BROWN
10/21/2014
Finally, a solution to my problem,,,
I have a Sand-shark pool vacuum and have returned it to Pinch-a Penny several times complaining that it didn't work properly. After charging my to replace the gear kit and seal flaps, it was still not working. Finally I decided to buy the base because the rubber fingers were worn down. I went to Pinch-a-Penny to buy and they wanted $149.00 plus tax!!!! After checking on line I discovered the same part for $81.50 + $7.95 shipping. No brainer. Very satisfied with the price and service.
- KEVIN GARVEY
10/20/2014
What a Star
I have never had a pool vac that works as well as the Pool Cleaner.
- Richard Hoppe
10/20/2014
easy
what you want at the right price delivered to your door - how easy is that!
- James Twentyman
10/19/2014
BOOM! The parts were delivered.
Looked at the parts list on their website, ordered what I needed and Boom! they were delivered. No fuss, no muss, and hassle free. Gotta love service like that.
- TOM PELTOMA
10/19/2014
I'm from Australia, had never heard of this company but there was a link from an ebay search so i tried it and couldn't be more pleased.
I purchased some parts for our Polaris pool cleaner (hose lengths, fittings, leaf bag) which had needed replacement due to normal wear and tear. I had not heard of this company before but the prices seemed very good (mind you, anything from a real Australian store can seem expensive when you scout the web). The freight from USA to AU was around US$30 which was also great. The shipment arrived after about 2.5 weeks, well packed and as ordered. Exactly what I'd asked for so for me so a perfect score!
- Andrew
10/18/2014
Faster than a speeding bullet
I was super surprised by the PoolVacParts speed of service: the site was easy to navigate, choices were clearly illustrated and explained, checkout and buying were a breeze, and the parts arrived well ahead of the 5-7 business days window that standard shipping implies. I will keep my vintage pool sweeper alive a bit longer by buying replacement parts! Cheaper than the $400 plus these things go for nowadays.
- HARRY E KISKER
10/18/2014
Quality Parts delivered on time!
I've been buying my pool repair parts from PoolVacParts for quite some time now. They always deliver on time & have great prices to boot!
- BOB SURRATT
10/17/2014
Great Company
A very pleasant company to do business with. I ordered the wrong part and they exchanged it no questions asked for a full refund and then shipped the right part with a discount. Will do business with them again
- HOWARD HARTMAN
10/17/2014
The best of both the internet and brick and mortar shopping
This is the best option for shopping for pool vac parts. So many internet retailers give you a good price, but you have to pay shipping and wait a few days. Or you could go retail and pay and arm and a leg. With PoolVacParts, you order on-line, get the low internet price, and pick it up in the store the next day - no shipping! Best pool parts buying experience I have ever had.
- JAMES CURTIN
10/17/2014
Great co to work with
Pump came promptly, cost was right great experience
- Dan Baugh
10/12/2014
Excellent pricing
Took a long time to get the order, but in the end, totally happy and would use again.
- MICHAEL LIND
10/08/2014
pool vacum parts
Needed ring for Diver Dave, had picture of part, good price, was shipped really quickly
- JOHN
10/08/2014
Easy to order, prices were exceptional and delivered quickly.
Will order from them again for all my pool needs!
- ROBYNN MARA
10/08/2014
Excellent customer services
Their website is easy to navigate and had everything I was looking for. I was looking for parts to be sent overseas and had not problem receiving them. Would recommend them to anyone who who is looking for excellent customer services .
- ELLEN RYAN SCARPELLO
10/07/2014
Great service
I was able to find the part I needed on site. It came quickly and I am happy with the service.
- C. Mangan
09/18/2014
Pefect and easy
Parts fit perfect, installed in less than 5 minutes and I was back in business.
- DENNIS
09/18/2014
Fast delivery, easy to understand parts diagrams.
Great web parts seller! I highly recommend for all pool vacuum parts!
- JAMES WESTALL
09/18/2014
Polaris parts received.
My old Polaris works like a new one after receiving the parts from PoolVacParts. My older was filled perfectly and the prices were better by far than the local pool stores.
- HAROLD SLOAS
09/01/2014
Easy, affordable, and quick service
Don't go to your local pool store shop online and save money.
- BRAD SEELEY
08/31/2014
Great service, easy to understand website
After struggling to find parts for my MX8 pool cleaner in Australia I ordered to drive direction motors from the website. All Australian companies had quoted me near double the price with a 4-6 weeks waiting list. I had them delivered at my house within two weeks! There blue prints of the pool cleaners made identifying the parts I needed easy. I will certainly be using them again!
- Liam Farrington
08/30/2014
creepy yea, creepy crawler
Good,prompt service. No problems.
- ALLAN MANN
08/30/2014
Top! Pro and fast
They contact me to be sure if the good part for my MX8
I give us the serial and they verify if it Wash good
- Frederic
08/30/2014
On Target
Received what I ordered timely. In general pool parts are overpriced but theirs was comparatively fair.
- Shumandu
08/17/2014
Good Supplier
I ordered from them two times, with speedy delivery the first time, but a delay on the second order. I emailed them questioning the delay and received a phone call the next day explaining the problem was with a back ordered part. They sent the partial and the back ordered parts were delivered soon after. I'm happy. Their prices are good and they actually make phone calls.
- BOB CRUMLEY
08/16/2014
Better prices, good delivery, Poolvacparts.
I've had two orders now with Poolvacparts, and both have been at better prices than Amazon, and with the correct part, not a bogus look-alike. Also, their standard delivery is excellent. Very pleased with my dealings with them.
- EDWARD WIMMERSTEDT
08/16/2014
Easy to work with and timely delivery
Your company fulfilled my needed parts, They shipped and arrived timely, I will use your company again if such a need comes up. By the way, the pricing was good too.
- JEFF S DOWLING
08/16/2014
Good prices, know legible employees and fast delivery
I needed a partcleanthe. the customer service rep listened, understood, and two days later I was installing the correct new part on my pool cleaner. they solved my problem quickly and tHe 40 guests at my luau had a clean pool.
- DONALD BOSWELL
08/16/2014
excellent customer service, this keeps peopel coming back
I was extremely happy with the customer service that I received when I had a question. they went above and beyond!!
- DAVE C
08/15/2014
At cost and on time as advertised
Best internet price and timely delivery
- MICHAEL ARTUSO
08/15/2014
fare prices and fast shipping = Great people to do business with.
I needed parts for my HAYWARD NAVIGATER pool cleaner. I went online looking for a reasonable price and found these people, they had the parts in stock and priced right so I placed the order. The parts arrived in just a couple days and fit just right. They were easy to install and working just fine.
- GARY NEVILLE
08/15/2014
I will order true you guys again
100% Satisfied
- MILTON OLIVENCIA
07/26/2014
Fantastic price and service!!!
Ordered a vacuum pool cleaner online. Received a discount price and In 4 days it was delivered. Great product great service!!!
- ROBERT HEITMAN
07/26/2014
good price with a fast delivery to Sydney Australia
The price was better than any local suppliers could offer and the pool cleaner arrived within the advised time frame. If the exchange rate remains favourable for Australia then I would have no problem using this company again.
- Kevin Lewin
07/25/2014
Great Service!
Not a whole lot to say. Found my replacement part, placed my order, received it in a timely manner, fixed my pool vac and it's back in service doing its job cleaning my pool. Will definitely use this website for parts again.
- CHERYL KOOIMAN
06/30/2014
fast good and right
I will buy from them again
- BRIAN YOUNG
06/16/2014
How all businesses should be run
Ordered goods online to ship to Australia , received a courtesy email with a tracking number from a Faith, and a week later the goods where on my door step , no fuss , no errors just good bloody service !
- CeeEmm
06/13/2014
Great price.
I used to buy replacement hoses at retail stores. Your price is less than a half.
- WENCHI LEU
06/12/2014
Great service at competitive prices
I ordered parts to pretty much rebuild my pool vac entirely. A new vac (Barracuda T5) would have been $325 - $350. By ordering $90 of parts from PoolVacParts.com, and 15 minutes work, my Barracuda is all but brand new!
Fast shipping too. Really, if you own a pool vac, this is the place for you when the sun and chemicals eat the life out of your vac.
- DAN TENWINKEL
06/12/2014
Easy and Quick
The right part at the right price.
- DAVID KEEFE
06/12/2014
Perfect Fit
Product was quickly delivered and fit perfectly.
- CECIL LOFTIN
06/12/2014
The type of service I expect - great
The service was very good on both occasions I ordered. On the second time I had input the wrong address on the form. The shipping person at the store made the extra effort to contact me to get the correct address to speed up the delivery. I would use this retailer again and recommend to my friends.
- JOHN LOWE
06/12/2014
This company has GREAT customer service.
I needed a testing kit for for small stream discharge. The one I ordered did not meet the criteria I needed. The employee I spoke with spent time researching and calling Taylor to help me figure out what I needed. I will use this company again and recommend it highly.
- JEANETTE
06/12/2014
A company that cares about its customers and reputation!
My order was delayed by European customs, and Poolvacparts refunded the shipping cost, even though the fault was not theirs!
- Alec McDougall
06/12/2014
Great Service
Great Service the whole transaction was quick and easy. Great products and a great value!
- TIM WENZEL
06/12/2014
All good,
These guys supplied and delivered the Pool Parts to AUSTRALIA as promised and inside the time suggested.
- Dennis Anderson
06/12/2014
A+++ TRANSACTION
THANKS !!! GREAT COMMUNICATION
- BRONWYN A CONDO
06/12/2014
Easy, Fast
Very fast, Very Easy parts arrived as expected.
- SorryHoss
06/12/2014
Great experience. Received the items I ordered on time and with no hassle.
Great experience. Received the items I ordered on time and with no hassle.
- Vincenzo Sanzari
05/21/2014
excellent service with fast shipping
Ordered from and delivered to Brisbane Australia very quickly. The pool cleaner was safely packed and tracked. Staff promptly responded to my enquiry emails.
I would be happy to recommend them..
- John W
05/06/2014
Order received quickly & was as ordered.
would order from them again.
- ROSEMARIE PELL
05/06/2014
Fast, Efficient Service was a nice change of pace
Researched, ordered the parts and received a good price all in a matter of a few minutes. The parts arrived as advertised in good condition and my vacuum is running like new again. That s all I ask for these days
- RAY STRATTON
05/06/2014
PoolVacParts were very helpful, returned telephone calls, and provided expert advice.
I called PoolVacParts to ask for advice before ordering replacement parts for my Hayward Shark Vac. The employee with the most experience was not in. They took my name and telephone number. My call was returned promptly. I was given advice that proved accurate. I will return to PoolVacParts when I need advice and parts.
- RONALD A SMITH
05/05/2014
good seller, good products, fast service
very recomendable
- ROBERTO SANZ
05/04/2014
Good experience
Had the parts I needed with a price that I could live with, what more can you ask?
- SCOTT RHINEHART
05/03/2014
Superb service. Delivered very fast.
I was running out of time because I was getting back to my country and they delivered the package so fast that it arrived just on time.
- Laura Veronica Miras
05/03/2014
Website easy to use, delivery quick and perfect
I found exactly what I needed very easily on the website. The parts shipped the next day and were delivered quickly. Perfect experience!
- CHRIS HARGROVE
05/03/2014
Speedy delivery
The part was perfect and had no problem with it or replacing the old part. Your delivery was very quick--much quicker than what was given as the expected delivery date! Thanks
- RICHARD P STYMANS
05/03/2014
Good service and supply at the right price
Had no problems with sully and delivered in a timely fashion all the way to Australia.
- Chris Hodsdon
05/03/2014
Great prices and lots of parts.
This company is a good one. I had to return a part and they did it with no hassle what so ever.
- RUSS GIARDINO
05/02/2014
Right parts; right on time.
Parts were easy to locate, easy to order, and arrived in a timely manner.
- JOE MOODY
05/02/2014
Great prices and delivery charge
Shipped and delivered quality product in a timely manner at a great price and no nonsense freight. Sincere thanks for the way my order was handled and delivered.
- JERRY BORQUE
05/02/2014
Fast delivery! !
Thank you guys for getting my item to me so quickly! My Item was as described!!
- AMANDA
05/02/2014
good products
very good products I will buy again and recommended....
- ARISTIDES ROSADO
05/02/2014
quick and reliable service
Items were easy to find and purchase on the website. Arrival was ontime and replacement was great.
- ROBERT PEDERSEN
05/02/2014
Excellent service
- LUIS SILVA
05/02/2014
Very simple and cheaper than local store.
I would recommend to a friend. Very simple and cheaper than our local store.
- VINCENT GIACOLONE
05/02/2014
Good company.
I have bought many things from this compay. Always reasonable prices and fast dilivery.
- Martin Handegard
05/02/2014
Saved me $$$
So Happy I found this vendor! They were a lot less than my local pool servicing company. Received unit in 2 days. Quality internet purchase experience. I've found a new pool parts supplier.
- EDWARD R PATRICK
05/02/2014
Easy ordering and quick delivery
Company had a a large selection of parts to choose from and ordering was simple. Outstanding service-would highly recommend.
- ALAN SHAPIRO
05/02/2014
Very nice experience.
Great to deal with. I had to wait a couple weeks for one part that was not in stock. They did a great job of contacting me when it came in, and even shipped it to me for free because of the delay. Highly recommend.
- MARK D
05/02/2014
Exactly what I wanted for a far better price than my local pool suppy store!
I went to Leslie's Pool Supply and they wanted over $100 for the part I ordered from PoolVacParts.com for $31 total after shipping! The part arrived quickly and was exactly as I ordered. I couldn't be happier and I will definitely check PoolVacParts.com before I ever buy anything from a local pool store again!! Thank you so much for saving me money!
- BRET FRIEDRICH
05/02/2014
Promp Service
The pool parts come as ordered and worked!!!
- BARBARA PECCE
04/15/2011
I placed an Order last week, and right after placing it, I realized I forgot to order one of the parts I needed. I went back online and ordered the additional part knowing that due to my mistake, I would have two shipping charges. When my order arrived, both orders were shipped together and I was only charged one shipping charge. That speaks truly of your desire to take care of the customer. You are now on my favorites list for parts, and I just placed another order today.
Thank You,
Ed V. (Ocoee, FL)
02/22/2011
Thank you for fabulous service. Description Of parts, instructions for installation & speed of delivery has been exemplary. Would be delighted to recommend to others & have bookmarked for future needs.
Cheers, John. Melbourne, Australia02/22/2011
Hello Jeremy:
Thank you again for all your assistance with helping me find the correct pool parts I needed. I received the order today all looks good, I will have them installed on Saturday.
You really went out of you way to assist me and I wanted to make sure you knew I appreciated it; this day and age it seems like there is no customer service out there, but your company and yourself are the best.
Please if you are not your boss, pass this on to your manager!
Thank you we will be ordering from you again!
Cheryl
02/08/2011
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Outstanding online supplier.
Many thanks
Michael
Australia
02/07/2011
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Very easy transaction. Great customer service and very quick relies to email questions. Shipped to Australia and goods arrived in tact as ordered. Also great after sales service. Thankyou. Glenn. NSW Australia.
01/24/2011 Muchas por gracias por vuestro excelente servicio ,es ahora la tercera o cuarta vez que he encargado productos en vuestra empresa y cada una de las veces ha sido mas que correcto tanto si ha habido algun detalle que no cuadraba ,en cuyo caso la reaccion ha sido inmediata con un mail expicativo,asi como envios ,cobros ,o servicio postventa,y por no hablar de rapidez en el envio.
Por todo lo cual no puedo mas que aconsejar vuestros servicios a mis compaņeros de la zona en la que yo trabajo Sin mas mis cordiales saludos.
Vicente Reche
alicante Espaņa
01/04/2011
Jaime
Thank you for your response to my enqiry regarding non delivery of my order.
I am pleased to report that order was delivered yesterday (4th January), problem resolved.
I am impressed with your standards of service, noting in particular your willingness to send another unit free of charge if it didn't turn up. It is heartening to know that some companies take the time and make the effort to ensure that customers are looked after.
I look forward to dealing with you again should the need arise, - Thank you.
Regards
Bill
Queensland 4504, Australia
12/15/2010
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: My first purchase over the Internet from Overseas. Couldn't have been happier with the high level of service. Easy of purchase. Quick dispatch of parts. Delivery tracked all the way online. Product delivered in excellent condition.
Thank you. Would not hesitate to recommend you to anyone.
Kind Regards
Ken
NSW
Australia
11/27/10
I have never been more pleased with the service i get from this place.If i ever need anything that my supply house cant get me,i get it here.I would recommend AZ Pools to anybody!!!These people really help if you have any questions.Jamie your the best!!!
Michael Colfax NC
11/22/10
Rating: Excellent
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Comments:Very good service. Quick delivery in France, about 8 days. I will purchase again with them.
11/16/10
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:Jaime was more than helpful and excellent to do business with. I've already recommended them twice. They will be my first call should the need arise in the future.
11/06/10
Thank you for a quick respond,on my order, Its good to do business with you guys.
Jose-Mr.Poolman (Texas)
11/02/10
Thanks for all of your help, Jamie--I'm glad I found you. I really do appreciate the help; and I already referred your company out once since I got back to the office.
~Jason V. (Arizona)
11/01/10
Hi Jaime:
We just received the replacement part. I entered the pool and it works perfectly. Thank you for
your quick response. I will put the first part in the mail tomorrow.
I really appreciate your great customer service attitude and your quick response. Thank you
again...Linda J.
11/01/10
Hi Jamie. Part has arrived. Excellent work. Much appreciated. Danny
Danny Rae
NSW Australia
10/29/10
Excellent service with prices that can't be beaten.Quick delivery from overseas,delivery time was quicker than the quoted delivery time locally.
Everything was correct as ordered and the staff are very helpful and efficient.If only all online stores were this good,it really is a credit to them.
Greg W
Cootamundra NSW
AUSTRALIA
10/24/10
Got it , Thanks for your Great and timely service, Mike ,Florida Leak Locators, Orlando
09/27/10
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: Very fast service.
Order arrived sooner than expected!!
No problems at all.
05/10/10
Jaime,
I can not express enough, how much I appreciate all your help. I'm sure there is no way I could have done this without your dedication to your customers. I'm sure that any pool supplies I may need in the future will be brought from AZ Pool Supplies Inc., because of your dedication to your customers. I also will tell all my friends who have pools how much you helped me, and hope they will purchase any supplies they may need from AZ Pool Supplies.
Thank you! Thank you! Thank you!
Sincerely
Dennis
04/05/10
Outstanding delivery time. Pleasant experience no difficulty at all with my order. Unfortunately by the time I ordered and received my part I had trouble shot my issue and my problems was corrected. Since I know i will eventually use this part I decided to keep it for later usaged. If I have any future needs I will definitely seek your store before utilizing a local store or another online store.
Thanks,
P W Linzy
Tucson, AZ
02/16/10
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments:The web site was easy to use. Important since I had to identify the needed parts from pictures and details they provided. Parts were shipped quickly and received before I expected. There was a name and business card for a contact person with the packing slip and even though I didn't need to contact anyone, I appreciated that very much.
Howard W.
Englewood, FL
1/28/10
Thanks Savannah,
The part arrived quickly and is perfect.
Thanks for your prompt service.
Damien - Cheltenham, Australia
12/18/09
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: I would highly recommend this company. They were fast, efficient and professional. I would and will gladly use this company again in the future. A very happy customer!!
James XXXXXXX - Brisbane, Australia
12/09/09
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: All good, highly recommended!
Parts arrived exactly as described, quickly, well packed and my pool is now cleaning itself again, so I can relax with a beer!
Ray
Sydney Australia.
11/24/09
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Comments: The order was easy and the lowest sale price I could find. The delivery was earlier than the forecast.
10/08/09
Rating: Good
Comments:
Price Rating:Good
Shipping Options Rating:Good
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:OK
Title:
Body:Prompt delivery of parts as ordered
Malcolm - St. Clair, NSW AUSTRALIA
10/01/09
Savannah McBride,
Just a note of thanks for your help with my pool parts. It is 2:40 and I have my parts. Beat our estimate by 20 minutes.
Thank you!
S
09/23/09
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Very friendly people. They explained all the parts would be included. The install went
perfectly!
Edward - Mesa, AZ
09/14/09
HI Savannah
The parts arrived today. Thank-you for your assistance and great service.
Regards
Greg
Brisbane Queensland
Australia
09/14/09
Thank you Savannah for your quick response. I am impressed with your customer service and knowledge of our system. I will be sure to recommend you in the future.
Karen
Tuscon, AZ
09/09/09
Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Parts delivered to Shoal Point, Queensland, Australia before local distributors could
supply them. And at a 30% cheaper price!
Thanks guys Excellant Service
Cheers
Derek
06/20/09
I just wanted to let you know that the part arrived this morning and is working perfectly. Our 15 year old cleaner is as good as new.
Thanks for the prompt shipment.
James XXXXX
Ormond Beach, FL
06/01/09
Savannah:
Your hard work and diligence paid off!!! I ordered 2 rings and a leaf basket.
Thank you for caring about customer service - it is so rare these days to have someone really help. If I ever need anything else, I know who to call. Have a great week.
Tom XXXXX
McAllen, TEXAS
9/15/08
Dear Mr. Smith,
Thank you for your professionalism, support and
patience. The recommendation you suggested was the fix.
Sincerely,
Gregg
NASA Shuttle Communications Director
Kennedy Space Center, Florida
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